Terms & Conditions
These Terms and Conditions apply to mrbarnesbakery.com website. By visiting the website or by placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety.
The Terms and Conditions are occasionally updated, so please check this page for the latest version whenever you visit Mrsbanesbakery.com.
Ingredients & Allergens
Unless otherwise specified all Mrs B’s cakeage & bakeage may contain dairy, gluten, eggs, soya and nuts.
All products are made in kitchens that handle all of the above plus alcohol.
Mrs B’s accept no liability for allergic reactions caused from eating our products.
It is the customer’s responsibility to make Mrs B’s aware of any special dietary requirements that need to be accommodated in the making or their cakeage & bakeage at time of booking. Where every caution will be taken in the case of known allergies, it remains the responsibility of the customer to inform guests or their recipients of allergen information if applicable.
We use our best endeavours to make sure that every product on the mrsbarnesbakery.com is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout.
Cakeage & Bakage, these products will stay fresh for approximately 3 days from being received in an airtight container. Except for Rocky Road please do not store them in the fridge as they may dry out. If you decide to freeze them take them out to defrost approximately 30 mins before consuming
Food Hygiene recommendations state that food should only be frozen for a maximum of 3 months.
Celebration Cakes are baked to ensure they are fresh for the date of your event and they should be stored in a cool dry place. Mr’s B’s cannot guarantee its quality if it is consumed after 48hours after the event. Please note your cake will not have the extended shelf life of supermarket cakes which contain additives and preservatives.
You may decide to freeze some of your cake. This will preserve the taste of the sponge to a certain extent, but please note it will affect the visual appearance of the icing as condensation may occur upon defrosting.
Mrs B’s portion guides are exactly that ‘a guide’. Portions will vary depending on the person who is cutting the cake.
Orders from images
Any cake ordered from a picture or photo produced by any other cake maker can only be reproduced as Mrs B’s interpretation of that cake and will not be an exact reproduction.
Mrs B’s is happy to source flowers for your cake or one of our cookies although please note that some flowers are grown using chemicals (ie pesticides) that are not food safe.
Please note that some flowers are toxic and Mrs B’s is not responsible for any problems with fresh flowers sourced by the customer, or for any damage rendered to a cake when a third party has been organising the display on a cake.
It is the customer’s responsibility to ensure the third party is aware of these terms and conditions and they will be liable.
Mr’s B’s reserves the right to use the images of any of our creations to advertise our company at any time.
Deposits & Balance payments
Mrs B’s requires at least a 50% deposit at time of booking a custom order to secure the booking date. This is deducted from the final balance payable. We may discuss an alternative for larger orders, such as wedding cakes.
The final balance should be paid either before or on collection of the product.
Deposits are non-returnable and non-transferable due to purchasing of ingredients and equipment needed to make your custom product.
We presently deliver our treat boxes to the UK Mainland only, via Royal Mail, first class.
Our P&P charge is £4.99.
We cannot accept responsibility for addresses provided incorrectly.
We use first class to send postal boxes, which should take no longer than 2 - 3 days to be received. Due to Covid-19 there may be some delays and therefore your box could arrive later. All products made for these boxes are made on the Tuesday before posting and will last 7 - 10 days from then.
If you have concerns about your cake, please notify Mrs B’s immediately on collection so we have time to rectify it in time for your event.
Any other concerns should be made in writing within 24hrs of collection and evidence of the fault should be included.
Any refund given for disputes regarding a design, or production of a cake are entirely at the discretion of Mrs B’s are not automatic. Full refunds will not be given for any cake that has been consumed regardless of dispute as consumption of the cake is viewed as acceptance that the cake is fit for purpose for which it has been supplied.
All cakes are photographed from different angles to show quality, therefore, Mrs B’s does not accept any responsibility for damage to a cake once it has been collected.
Collection unless specified is from our shop at 22-24 Elm Road, Leigh-on-sea Essex SS9 1SN during our opening hours. Please check with us before collection if this is outside our opening hours.
Returns & Refunds
We are committed to ensuring you are completely thrilled with your purchase!
You have 7 days from the day you receive your items to notify us (the seller) that you aren’t happy with your order.
Perishable items made to order or bespoke items are non- returnable.
Don’t destroy or throw away the product before you have spoken to us (the seller) and agreed that doing so won’t affect any refund or replacement.
We try to store only enough personal information to fulfil your order.
Your Email address should we need to send confirmation emails.
A contact telephone number if we need to contact you regarding your order.
Delivery Details of the recipient or your details (name, address , delivery instructions).
Your order history and details of the items purchased.
Any personalisation or customisation of messages relating to your order
Any correspondence or communication with us